Description

Do you want to improve your communication skills and provide excellent customer service? If so, our Customer Service Course is designed to assist you in achieving what you want in life.

Customer Service Course Introduction

Many companies in the UK highly value employees who excel in customer service, making it easier for you to secure a fulfilling job. Good customer service is essential in any job. Our Customer Service Course is here to help you become a customer service expert. With our course, you can imagine making customers happy and easily solving problems. Also, you'll discover how to talk nicely to customers. Our course is short. It's just right for busy people like you. We use simple words so it's easy to understand. As a result, you won't need to read big books or do lots of homework. Once you finish the course, you'll be better at helping customers. You'll know how to talk to them so they feel happy. You'll also be better at solving issues. Plus, you'll feel more confident at work. Don't wait! Join our Customer Service Course today and start making customers smile. It's the first step to becoming a customer service pro.

Advantages of Enroling in the Customer Service Course

Better at Making Customers Happy: When you finish this course, you'll learn how to make customers happy. This means they're more likely to return and tell others about your good service.
Solving Problems Like a Pro: You'll get good at handling tough situations with confidence. You'll know how to find the right answers quickly, so customers are happy.
Talking Clearly and Nicely: This course will teach you how to talk in a way that everyone understands. You'll be really good at sharing information, and that helps avoid problems and makes customers like you.
More Job Choices: After you complete our customer service course, you'll have more job options. You can work in lots of different places like shops, hotels, or call centres.

Desired Learning

After completing this course, you will be able to –

Begin your career in any customer-facing role and succeed.
Recognize your client’s most important needs.
Determine what it takes to have excellent customer service.
Dealing with difficult clients and difficult situations is a necessary part of the work.
Handle complaints professionally and confidently.

Who should take the Training?

Newcomers to the Workforce: If you're just beginning your career journey, this course will give you essential skills to excel in your first job. Thus, you can easily impress your customers.
Experienced Professionals: Even if you've been working for a while, improving your customer service skills can boost your career prospects. It makes you a more skilled employee in your desired field.
Business Owners: Entrepreneurs and small business owners can also benefit from this course. It can help you create a customer-centric culture within your company.

Reasons to Choose Our Customer Service Course

Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
Quality assurance: One of the best customer service courses online in the UK.
Clear and comprehensive study materials: Easily grasp the content with high-quality resources.
Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
Immediate assessment results: Receive automated feedback and results instantly.
24/7 support: Get assistance via live chat, phone, or email whenever needed.
Recognise your achievement: Obtain a free PDF certificate upon course completion.

Customer Service Course Provisions

The customer service level 2 course does not need any specific credentials. So, anyone can join regardless of their background or expertise. However, to ensure a successful and engaging experience, we do have a few requirements for students who wish to enrol:

Good command of the English language: Communication is key. Therefore, a strong grasp of English will enable you to engage with the customer services training material and actively participate in discussions.
Enthusiasm and self-drive: Passion and motivation are vital for successful learning. So, bring your enthusiasm and dive into the course content with a determined mindset.
Basic computer knowledge: In today's digital age, having basic computer skills is essential. However, don't worry if you're not a tech expert. A fundamental understanding of computers and navigating online platforms will be enough.
Age requirement: This customer service course is available to learners of all ages. However, a minimum age of 16 is required to ensure a suitable learning environment for everyone.

Evaluation Method

Upon finishing each module of the Course, automated MCQ quizzes will be available. To proceed to the next module, you must successfully complete the quiz with a minimum score of 60%. By completing all modules in this manner, you will be eligible to obtain your certification.

Course Completion Certificates

After completing the MCQ/Assignment assessment for this customer service course, you will be awarded a Wise Campus Certificate of Completion. This certificate is proof of your professional growth and can be downloaded for free in PDF format. If you wish to receive a hard copy, you may request one for a fee of £13.99, which will be couriered to you.

Professional Journey

This Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

Customer Service Assistant: £21,911
Business Centre Agent: £21,854
Receptionist: £24,500
Customer Support Officer: £21,925
Retail Sales Assistant: £21,250

Curriculum

Module 1: Introduction to Customer Service
- Introduction to Customer Service 00:10:00
- Module 01 Final Quiz Exam – Introduction to Customer Service 00:10:00
Module 2: Understanding the Organisation
- Understanding the Organisation 00:26:00
- Module 02 Final Quiz Exam – Understanding the Organisation 00:10:00
Module 3: Prepare to Deliver Excellent Customer Service
- Prepare to Deliver Excellent Customer Service 00:17:00
- Module 03 Final Quiz Exam – Prepare to Deliver Excellent Customer Service 00:10:00
Module 4: Communication in the Customer Service Role
- Communication in the Customer Service Role 00:20:00
- Module 04 Final Quiz Exam – Communication in the Customer Service Role 00:10:00
Module 5: Understand Customers
- Understand Customers 00:20:00
- Module 05 Final Quiz Exam – Understand Customers 00:10:00

Our Accreditation

CPD Certification

This course is accredited by continuing professional development (CPD). CPD Certified is globally recognized by employers, professional organizations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organizations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.

Our Certification of Achievement

After completing the MCQ assessment for this course, you will be entitled to a Certificate of Completion from Wise Campus. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99

£25.99

TAKE THIS COURSE

UNLIMITED ACCESS

SELF-PACED LEARNING

COURSE CERTIFICATE

Start Date: flexible

TIME: 2 hours, 23 minutes

Course Reviews

Excellent

4.80 Average

800 reviews

REVIEWS.io

Rosie Horton

Absolutely blown away by the quality of the content in this course! The modules break down complex topics into easy-to-understand concepts. I highly recommend it to anyone looking to level up their skills!

Jacob Manning

I’ve taken several online courses before, but this one stands out from the rest. The knowledge and passion shine through in every module of the course! Can’t wait to start more courses from this platform!

Kate Wilson

I’m so glad I stumbled upon this course! It’s been a game-changer for me. The practical insights and real-world examples have made a huge difference in my understanding. I can’t recommend it enough!