Telephone Etiquette Course

Good phone skills can set you apart. This course can make it easy to sound confident, handle calls smoothly, and feel ready for any work situation.

Telephone Etiquette Course Introduction

Our course will teach you how to talk professionally and politely on the phone. You’ll learn the right words, tone, and attitude to use in all kinds of calls, if you’re speaking with a customer, co-worker, or manager. We’ll also cover how to avoid distractions, manage tough callers, and leave helpful voicemail messages. This etiquette course is perfect if you want to sound more confident at work or prepare for your first job. 

Let your voice open doors with our Telephone Etiquette online training and get the confidence you need to succeed. 

Advantages of Enrolling in Telephone Etiquette Online Training

Speak with confidence

You’ll learn how to use the right words and tone on every call. Therefore, you’ll come across as polite and professional without stress.

Handle any call with ease

From angry callers to team chats, you’ll know what to say and do. As a result, you’ll feel calm and ready, no matter who’s on the line.

Save time and reduce stress

With good phone skills, you avoid mistakes and long back-and-forth calls. Hence, things run smoothly for both you and the caller.

Stand out in job interviews

Polished phone manners show employers you’re ready to work. Thus, your new telephone skills can help you land your next job faster.

Desired Learning

By the end of this course, you’ll be able to:

• Explain the basics of proper phone etiquette in daily use
• Use polite and clear language during every phone conversation
• Avoid distractions and stay focused while on calls
• Handle incoming phone calls with confidence and care
• Make outgoing calls with a clear purpose and message
• Deal with angry or rude callers calmly and respectfully
• Manage internal calls in a professional, friendly way
• Leave strong and helpful voicemail messages when needed
• Understand ways to train others on phone etiquette
• Correct poor phone manners with helpful feedback and support

Who Should Take This Telephone Etiquette Course?

If you want to improve your phone communication, this course is for you. It's especially great for:

• Recent school or college leavers
• Receptionists and admin assistants
• Call centre or help desk workers
• Job seekers building soft skills

Assessment 

You’ll take short quizzes after each module. A 60% score is needed to move forward.

Certification 

Get a free digital certificate, or order a paper version for £13.99.

Reasons to Choose Our Phone Etiquette Course

• Learn at your own pace—anytime, from anywhere
• No experience needed—perfect for beginners
• Covers real workplace phone situations you’ll use
• Gain a trusted certificate to show your new skills
• Budget-friendly with unlimited quiz attempts and support

You'll Only Need

• A device with internet access (phone, tablet, or computer)
• Basic English reading and listening skills
• A positive attitude and willingness to improve

Professional Journey

• Customer Service Agent – £20,000 to £28,000+ per year
• Receptionist – £18,000 to £25,000+ per year
• Call Centre Operator – £21,000 to £30,000+ per year
• Virtual Assistant – £22,000 to £35,000+ per year
• Office Administrator – £20,000 to £32,000+ per year