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Do you find it difficult to maintain track of client interactions and build meaningful connections? If so, our CRM course can help you manage client data and interactions effectively!

CRM Course Introduction

Research indicates that businesses having a strong CRM see a significant rise in client satisfaction and loyalty. Therefore, investing in our CRM course is a great idea! Our CRM course teaches you how to handle and evaluate client interactions using CRM software. You will also learn many communication strategies. Additionally, you will learn how to raise sales growth and improve customer satisfaction. As a result, you will be able to boost business performance and create lasting connections with clients. So, why wait? Enrol in our CRM course today and drive your business to success!

Advantages of Enrolling in the CRM Course

Improve Customer Relations:

With this course, you will learn how you can meet the requirements and expectations of customers. Therefore, you can raise customer satisfaction and build a strong relationship with them.

Better Communication Skills:

Our CRM course will teach you how to communicate with customers clearly and successfully. As a result, you can improve your communication skills greatly.

Increased Business Efficiency:

From our course, you will learn how to automate tasks and improve sales processes. Thus, you will be able to increase sales.

More Career Opportunities:

You will gain a CRM certification after completing our course. Hence, you can boost your resume and apply for high-paying jobs.

Desired Learning

The learning outcomes of the CRM course are:
  • A Brief Description of CRM
  • The Growth of CRM
  • Understand the tactics employed in CRM
  • Components of CRM
  • CRM’s Advantages for Businesses
  • Knowledge of the Customer Database
  • Managing Client Concerns in CRM
  • Methods for Upselling and Cross-Selling
  • Customer Relationship Development and Maintenance
  • CRM’s Significance to an Organisation
  • The Value of Customer Feedback
  • Issues in CRM

Who should take the CRM Course?

This CRM course can be beneficial for a wide range of people. However, it may be more relevant to:
  • Sales Professionals
  • Customer Service Representatives
  • Entrepreneurs
  • Marketing Specialists
  • HR Managers

Reasons to Choose Our CRM Course

  • Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
  • Quality assurance: One of the best CRM courses in the UK.
  • Comprehensive study materials: Easily grasp the content with high-quality resources.
  • Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
  • Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
  • Immediate assessment results: Receive automated feedback and results instantly.
  • 24/7 support: Get assistance via live chat, phone, or email whenever needed.
  • Recognise your achievement: Obtain a free PDF certificate upon course completion.

CRM Course Provisions

The CRM course does not need any specific credentials. So, anyone can join regardless of their background or expertise. However, to ensure a successful and engaging experience, we do have a few requirements for students who wish to enrol:
  • Good command of the English language: Communication is key. Therefore, a strong grasp of English will enable you to engage with the course material and actively participate in discussions.
  • Enthusiasm and self-drive: Passion and motivation are vital for successful learning. So, bring your enthusiasm and dive into the course content with a determined mindset.
  • Basic computer knowledge: In today's digital age, having basic computer skills is essential. However, don't worry if you're not a tech expert. A fundamental understanding of computers and navigating online platforms will be enough.
  • Age requirement: This course is available to learners of all ages. However, a minimum age of 16 is required to ensure a suitable learning environment for everyone.

Evaluation Method

Upon finishing each module of the Course, automated MCQ quizzes will be available. To proceed to the next module, you must successfully complete the quiz with a minimum score of 60%. By completing all modules in this manner, you will qualify to obtain your certification. 

Course Completion Certificates

After completing the MCQ assessment for this course, you will receive a Wise Campus Certificate of Completion. This certificate is proof of your professional growth and is downloadable for free in PDF format. If you wish to receive a hard copy, you may request one for a fee of £13.99, which you will receive via courier.

Professional Journey

  • Customer Service Representative: £21,000 - £39,000 per year
  • Sales Representative: £22,100 - £41,300 per year
  • Marketing Specialist: £25,400 - £47,300 per year
  • Business Development Manager: £28,300 - £52,400 per year
  • CRM System Administrator: £31,200 - £58,500+ per year


    • Module 01: Introduction to Customer Relationship Management (CRM) 00:35:00
    • Module 02: CRM Fundamentals 00:25:00
    • Module 03: CRM Strategies 00:40:00
    • Module 04: Data Analysis in CRM 00:20:00
    • Module 05: CRM Databases 00:25:00
    • Module 06: Deepening Customer Relationship 00:30:00
    • Module 07: Handling Customer Complaints 00:20:00
    • Module 08: Future of CRM 00:25:00

Our Accreditation

CPD Certification

This course is accredited by continuing professional development (CPD). CPD Certified is globally recognized by employers, professional organizations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organizations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.

Our Certification of Achievement

After completing the MCQ assessment for this course, you will be entitled to a Certificate of Completion from Wise Campus. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99





Start Date: flexible

TIME: 3 hours, 40 minutes

Course Reviews


4.80 Average
800 reviews


Rosie Horton

Verified customer

Absolutely blown away by the quality of the content in this course! The modules break down complex topics into easy-to-understand concepts. I highly recommend it to anyone looking to level up their skills!

Jacob Manning

Verified customer

I’ve taken several online courses before, but this one stands out from the rest. The knowledge and passion shine through in every module of the course! Can’t wait to start more courses from this platform!

Kate Wilson

Verified customer

I’m so glad I stumbled upon this course! It’s been a game-changer for me. The practical insights and real-world examples have made a huge difference in my understanding. I can’t recommend it enough!


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Discover your full potential at Wise Campus, where opportunities abound and knowledge meets innovation. Unlock your future with us today.


Wise Campus Ltd
66 Caledonian Road, London. N1 9DP
Email: admin@wisecampus.org.uk
Phone: 0208 144 9988

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